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Mastering the Art of Difficult Conversations
Difficult conversations are a reality in the workplace. Mastering difficult conversations is an art that can be learned.
Workshop Description
In this workshop we review what makes a conversation difficult, identify how perception of the situation influences the outcome, how to shift perception, how to identify challenging behaviours and how to modify communication to effectively deal with challenging behaviours.
Who Should Attend
Business owners, supervisors, managers and all staff who would like to develop the skills to master difficult conversations.
Benefits of Attending
- Increased understanding of what makes conversations difficult
- Recognition of individual thought processes and how they impact conversations
- Strategies for managing difficult situations
- Techniques for identifying and effectively managing challenging behavior
- Resources for planning a difficult conversation
- A plan of action for immediate use
Contact us for more information
Our Training Workshops:
- Diversity Training: Celebrating Diversity in the Workplace
- The Art of Delegating Effectively
- Hire Right
- Motivating Your Workforce
- On-Boarding
- Generation Gap: Closing the Generation Gap in the Workplace
- Mastering the Art of Difficult Conversations
- Developing Your Coaching Skills
- Team Building – Developing High Performance Teams
- HR for Supervisors and Managers
- Workplace Harassment – What It is and What To Do About It
- Leadership
- The ABC’s of Supervising Others
- The Professional Supervisor